Privacy Policy

Last Updated: July 7, 2025

WooSync, located in Western Cape, South Africa, operates the website https://woosync.site and provides the WooSync plugin, which enables real-time synchronization of WooCommerce products with Google Sheets. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our website, plugin, or related services. By using our services, you agree to the practices described in this policy.

1. Information We Collect

We collect the following types of information to provide and improve our services:

1.1 Personal Information

  • Email Addresses: Collected when you register for an account, contact us for support, or subscribe to our newsletters or notifications.
  • Phone Numbers: Collected if provided voluntarily for support or account verification purposes.
  • Payment Information: When you purchase our plugin, we collect payment details through our secure payment gateway, Stripe. We do not store your full credit card information; Stripe processes and securely handles all payment data.
  • Google Service Account Credentials: When you configure the plugin, you upload a JSON credentials file for Google Sheets API access. These credentials are stored securely in the plugin directory on your WordPress server and are not transmitted to us.

1.2 Non-Personal Information

  • Usage Data: We collect anonymized data about how you interact with our website and plugin, such as page visits, plugin settings, and sync activity logs, to improve functionality and user experience.
  • Device and Browser Information: Information such as your IP address, browser type, operating system, and device identifiers may be collected to ensure compatibility and security.
  • Sync Logs: The plugin generates logs of synchronization activities, which may include product data (e.g., SKU, product name, price) but do not include sensitive personal information unless explicitly provided by you in your Google Sheet.

2. How We Use Your Information

We use the collected information for the following purposes:

  • To Provide Services: Email addresses and phone numbers are used to communicate with you regarding your account, plugin setup, support requests, and sync notifications.
  • To Process Payments: Stripe uses your payment information to process transactions for plugin purchases. We only receive confirmation of successful payments and basic transaction details (e.g., transaction ID, amount).
  • To Enable Plugin Functionality: Google Service Account credentials are used to authenticate with the Google Sheets API, enabling synchronization between your WooCommerce store and Google Sheets.
  • To Improve Our Services: Anonymized usage data helps us analyze plugin performance, troubleshoot issues, and enhance features.
  • To Send Notifications: If enabled in the plugin settings, we may send email notifications about sync errors or updates to the email address you provide.
  • To Comply with Legal Obligations: We may process your information to comply with applicable laws, such as South Africa’s Protection of Personal Information Act (POPIA).

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

  • With Service Providers: We use Stripe to process payments. Stripe’s handling of your payment data is governed by their Privacy Policy.
  • With Google Sheets API: The plugin uses Google’s Sheets API to access your Google Sheet. Data in your Google Sheet (e.g., product details) is processed solely for synchronization purposes and is not stored or accessed by us. Google’s handling of data is governed by their Privacy Policy.
  • For Legal Compliance: We may disclose your information if required by law, such as in response to a court order or to comply with POPIA or other applicable regulations.
  • Business Transfers: If WooSync is involved in a merger, acquisition, or sale, your information may be transferred as part of the transaction, with notice provided to you.

4. Data Storage and Security

  • Storage Location: Personal information (e.g., email addresses, phone numbers) is stored on secure servers in South Africa or with our trusted cloud providers. Google Service Account credentials are stored securely in your WordPress plugin directory and are not accessible to us.
  • Security Measures: We implement industry-standard security measures, including encryption (HTTPS for API communications), WordPress nonces to prevent CSRF attacks, and user capability checks for admin actions. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
  • Retention: We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Google Service Account credentials are retained in your WordPress installation until you delete them.

5. International Data Transfers

As we operate from Western Cape, South Africa, and serve customers worldwide, your data may be transferred to and processed in countries outside South Africa. We ensure that any international data transfers comply with POPIA and other applicable data protection laws. By using our services, you consent to the transfer of your data to countries that may have different data protection regulations.

6. Your Rights

Under POPIA and other applicable laws, you have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request correction of inaccurate or incomplete information.
  • Deletion: Request deletion of your personal information, subject to legal retention requirements.
  • Objection: Object to the processing of your personal information for certain purposes.
  • Restriction: Request restriction of processing in certain circumstances.
  • Data Portability: Request a copy of your data in a structured, machine-readable format.

To exercise these rights, contact us at support@woosync.site. We will respond within a reasonable timeframe, typically within 30 days.

7. Cookies and Tracking

Our website uses cookies to enhance your experience, such as maintaining your session or analyzing site usage. You can manage cookie preferences through your browser settings. For more details, refer to our Cookie Policy (if applicable).

8. Third-Party Services

  • Stripe: Payment processing is handled by Stripe, which has its own privacy practices. Please review Stripe’s Privacy Policy for details.
  • Google Sheets API: The plugin integrates with Google Sheets via the Google Sheets API. Data in your Google Sheet is subject to Google’s Privacy Policy.
  • WordPress and WooCommerce: The plugin operates within your WordPress and WooCommerce environment. Data stored in these platforms is governed by their respective privacy policies.

9. Children’s Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children. If we become aware that a child has provided personal information, we will delete it immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a revised “Last Updated” date. Please review this policy periodically.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, contact us at:

WooSync
Western Cape, South Africa
Email: support@woosync.site
Website: https://woosync.site

For support-related inquiries, please include details such as your WordPress setup, plugin version, and any relevant sync logs to help us assist you effectively.

This Privacy Policy is licensed under the Creative Commons Attribution 4.0 International License. You may share or adapt it, provided you give appropriate credit to WooSync and link to https://woosync.site.